Senior Technical Program Manager

Job Summary

A company is looking for a Senior Technical Program Manager.

Key Responsibilities

• Drive the design and delivery of scalable technical support strategies to enhance customer satisfaction and program performance
• Own training documentation and tooling for technical support teams, managing case complexity standards and centralized resources
• Lead the development and implementation of AI Agent delivery strategies to improve technical support capabilities

Required Qualifications

• Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience
• 2+ years of experience managing cross-functional and/or cross-team projects
• 1+ year of experience in building and scaling technical support or enablement functions
• Ability to meet security screening requirements for the role