Senior Technical Project Manager

Job Summary

A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.

Key Responsibilities

• Manage end-to-end project lifecycle for Salesforce and Contact Center projects, ensuring alignment across functional teams
• Oversee Salesforce platform implementation and enhancements, ensuring compliance with federal standards
• Drive continuous improvements in contact center operations by analyzing business processes and implementing technical solutions

Required Qualifications

• Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience
• PMP Certification and Salesforce Certifications (Administrator and Service Cloud)
• Extensive experience with Salesforce, including Service Cloud and platform integrations
• Experience managing contact center operations and solutions like NICE CXone or Amazon Connect
• Strong background in solution architecture and Agile methodologies