Senior Technical Project Manager

Job Summary

A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.

Key Responsibilities

• Lead end-to-end project lifecycle management for Salesforce and Contact Center projects
• Manage contact center technology deployments and ensure compliance with federal standards
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications

Required Qualifications

• Bachelor's degree with 12+ years of relevant experience or a Master's degree with 10+ years
• PMP Certification
• Salesforce Certifications including Administrator and Service Cloud
• Extensive experience with contact center solutions such as NICE CXone or Amazon Connect
• Proven background in solution architecture and managing contact center operations