Senior Technical Project Manager

Job Summary

A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives.

Key Responsibilities

• Manage end-to-end project lifecycle for Salesforce and Contact Center projects, ensuring alignment across functional teams
• Oversee implementation and enhancements of Salesforce platforms, ensuring compliance with federal standards
• Analyze business processes to identify opportunities for improvement and lead continuous enhancements in contact center operations

Required Qualifications

• Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience
• PMP Certification and Salesforce Certifications including Administrator and Service Cloud
• Extensive experience with Salesforce, including Service Cloud and platform integrations
• Experience in managing contact center solutions such as NICE CXone or Amazon Connect
• Proven background in solution architecture and hands-on experience with contact center technologies