Senior Technical Project Manager

Job Summary

A company is looking for a Senior Technical Project Manager (Salesforce) to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.

Key Responsibilities

• Manage end-to-end project lifecycle for Salesforce and Contact Center projects, ensuring compliance and alignment across functional teams
• Oversee the implementation of Salesforce platform enhancements and manage Contact Center technology deployments
• Drive continuous improvements in contact center operations and performance metrics through innovative solutions

Required Qualifications

• Bachelor's degree with 12+ years of relevant experience or a Master's degree with 10+ years of relevant experience
• PMP Certification and Salesforce Certifications (Administrator and Service Cloud)
• Extensive experience with Salesforce, including Service Cloud and platform integrations
• Experience in managing contact center solutions and operations, including workforce management and performance metrics
• US Citizenship and ability to obtain a government-issued Public Trust clearance