Senior Technical ServiceNow Analyst

Job Summary

A company is looking for a Senior Technical ServiceNow Business Analyst to drive requirements definition and solution design across federal government accounts.

Key Responsibilities

• Facilitate workshops to analyze and document business requirements in alignment with agency objectives
• Convert mission-level needs into detailed user stories and functional specifications within an Agile/Scrum model
• Conduct gap assessments and mentor junior analysts on federal domain context and ServiceNow best practices

Required Qualifications

• U.S. Citizenship and eligibility for a Secret-level security clearance
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field
• 5+ years of Business Analyst experience, with at least 3 years focused on the ServiceNow platform
• Experience in federal contracting environments (DoD, DHS, or civilian agencies)
• ServiceNow Certified System Administrator (CSA) is required