Senior Technical ServiceNow Business Analyst

Job Summary

Driving requirements definition and solution design, the full-time Senior Technical ServiceNow Business Analyst will facilitate client workshops, convert mission needs into detailed user stories, and perform gap assessments for federal government accounts while working remotely during EST hours.

Key responsibilities

• Facilitate client-facing workshops to analyze and document business requirements aligned with agency objectives
• Convert mission-level needs into user stories and functional specifications within an Agile/Scrum delivery model
• Own backlog quality by reviewing user stories for completeness and ensuring they meet the team's Definition of Ready

Required qualifications

• U.S. Citizenship and eligibility for a Secret-level security clearance
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field
• 5+ years of Business Analyst experience, with at least 3 years focused on the ServiceNow platform
• Demonstrable background supporting federal contracting environments (DoD, DHS, or civilian agencies)
• ServiceNow Certified System Administrator (CSA) REQUIRED