Senior Technical Services Representative

Job Summary

A company is looking for a Sr. Technical Services Representative.

Key Responsibilities

• Provide intermediary technical support via phone, email, or workflow applications for installation and service requests
• Complete hardware repair and programming for pc-based systems and maintain general PC repair knowledge
• Create, update, and maintain department resources and customer databases, ensuring accurate documentation

Required Qualifications

• Associates degree or equivalent experience
• 3+ years of helpdesk experience preferred
• Experience with low-voltage, security, and surveillance industry hardware preferred
• Intermediate networking and hardware experience preferred; Comptia A+ and Network+ certifications are a plus
• Proficiency in Microsoft programs and familiarity with Microsoft and Unix/Linux operating systems is beneficial