Senior Technical Services Representative

Job Summary

Providing intermediary technical support remotely, the full-time hourly Senior Technical Services Representative will assist internal and external personnel with security technology issues, perform hardware repairs, and maintain departmental resources and databases.

Key responsibilities

• Deliver technical support via phone, email, or workflow applications for installation and service requests
• Complete hardware repairs and programming for PC-based systems while ensuring customer configurations are validated
• Create and maintain departmental resources and customer databases, documenting support activities and system information

Required qualifications

• Associate's Degree or equivalent experience
• 3+ years of help desk support experience
• 1 year of experience in the low voltage, security, and surveillance industry
• Intermediate networking and hardware knowledge; CompTIA A+ and Network+ certifications preferred
• Proficiency with Microsoft programs and familiarity with Unix/Linux operating systems