Senior Technical Solutions Specialist

Job Summary

A company is looking for a Senior Customer Solutions Engineer.

Key Responsibilities:

• Diagnosing and resolving complex technical issues related to dbt, SQL queries, and cloud data platforms
• Clarifying customer goals before proposing solutions to ensure alignment with their needs
• Conducting root cause analysis to expedite issue resolution or escalate to engineering when necessary

Required Qualifications:

• 5+ years in a technical consulting, advanced support, or software development role within a SaaS environment
• Proven experience troubleshooting SQL queries and templating languages like Jinja or Liquid
• Hands-on experience managing escalations to Engineering with a focus on clarity and reproducibility
• A collaborative and detail-oriented teammate passionate about helping others succeed
• Comfortable working with distributed teams across time zones