Senior Technical Success Manager

Job Summary

A company is looking for a Senior Technical Success Manager (US, Remote).

Key Responsibilities

• Own the technical lifecycle for high value and complex customer accounts, from onboarding through steady state and expansion
• Serve as the primary technical advisor during onboarding, implementation, and ongoing operations, providing strategic guidance and best practices
• Drive proactive maintenance and optimization, including data tuning, configuration reviews, and upgrade planning for assigned accounts

Required Qualifications

• 7-10+ years of experience in a customer-facing role within security, IT operations, project management, and/or account management
• Significant post sales experience in a customer success, technical account management, or similar role
• Strong security domain knowledge, including familiarity with common security architectures, controls, and operational practices
• Solid project management skills, with experience driving multiple concurrent initiatives across cross functional teams
• Proven ability to manage a broad portfolio of accounts and prioritize competing customer needs in a dynamic environment