Senior Technical Success Manager

Job Summary

A company is looking for a Senior Technical Success Manager for the East Region.

Key Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts
• Lead deployment planning and implementation, managing internal and partner teams
• Monitor portfolio health and drive product adoption through proactive engagement

Required Qualifications

• 5+ years of experience in Customer Success or Technical Account Management in B2B SaaS
• 2+ years leading enterprise software deployments with a focus on change management
• Experience managing a portfolio of 10+ Majors / Enterprise accounts
• Experience co-owning renewals and contributing to expansion pipeline
• Expert-level project management skills in a fast-paced environment