Senior Technical Success Manager

Job Summary

To support a growing Customer Success team, the full-time remote Senior Technical Success Manager will drive product adoption and oversee technical strategy for top-tier customers while managing premium support relationships and providing expert implementation consulting.

Key responsibilities

• Manage premium customer support relationships across multiple channels, ensuring high standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Deliver high-impact on-site and virtual product training to empower customers with the latest technologies

Required qualifications

• Extensive experience in account management focused on pre- and post-sales support for web and email security solutions
• Bachelor's degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders