Senior Technical Support Analyst

Job Summary

A company is looking for a Senior Technical Support Analyst- HTM.

Key Responsibilities

• Liaise and support complex requirements from Service Operations related to HTM applications and databases
• Provide second-level support for HTM applications, including Salesforce Field Service and ServiceNow
• Coordinate incident resolution and communicate effectively with end-users throughout the process

Required Qualifications

• Bachelor's Degree or equivalent experience
• 3 years' experience supporting high-volume help desk activities
• Experience with application platforms such as Salesforce and ServiceNow
• Familiarity with database management and scripting, including SQL and mySQL
• Experience in healthcare or related environments with high urgency incidents