Senior Technical Support Analyst

Job Summary

A company is looking for a Senior Technical Support Analyst in the Healthcare Technology Management division.

Key Responsibilities

• Liaise and validate complex requirements from Service Operations related to HTM applications
• Direct activities to streamline deployment processes and influence necessary changes
• Provide second-level support for HTM applications and coordinate incident resolution

Required Qualifications

• Bachelor's Degree or equivalent experience
• 3 years' experience in high-volume help desk support
• Experience with application platforms such as Salesforce and ServiceNow
• Familiarity with database management and scripting (e.g., SQL, mySQL)
• Experience in healthcare or related high-urgency environments