Senior Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst Senior.

Key Responsibilities

• Manage the lifecycle of change requests and perform operational checks
• Review and authorize change requests, ensuring successful testing and implementation
• Coordinate with Release Management and perform post-implementation reviews

Required Qualifications

• Bachelor's Degree in Information Technology, Business, Operations, Process Improvement, or Data Analytics
• Minimum of 4 years of relevant experience in IT Operations, Infrastructure, Information Security, or Software Development
• ITIL Foundation Certification
• Experience with IT Service Management tools
• Knowledge of change management processes and impacts in a technology environment