Senior Technical Support Analyst

Job Summary

A company is looking for a Senior Technical Support Analyst (SQL Specialist).

Key Responsibilities

• Provide client-facing technical support for complex issues in a SaaS compliance platform, ensuring timely resolution
• Manage support requests and high-priority incidents, maintaining professionalism and effective communication
• Utilize Microsoft SQL expertise to analyze and optimize T-SQL queries and troubleshoot database performance issues

Required Qualifications

• 5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment
• Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure
• Proven ability to manage multiple support requests or incidents effectively
• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent experience
• Integrity and ethical conduct in professional responsibilities