Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - Shifted Workweek.

Key Responsibilities:

• Provide high-quality technical assistance to customers and resolve technical issues
• Act as Queue Manager during weekend shifts, ensuring efficient case handling and triaging support requests
• Collaborate with various teams to document bugs and support customer issues effectively

Required Qualifications:

• Minimum of 5 years of related experience with a Bachelor's degree or equivalent work experience
• Strong background in Linux, Unix & Windows Enterprise Server OS
• Solid understanding of Internet protocols such as HTTP, SSL, and IPv4/v6
• Experience with cloud-based platform services like AWS, Azure, or Google Cloud Platform
• Ability to prioritize workload and adapt to a fast-paced support model