Senior Technical Support Engineer

Job Summary

Delivering advanced Tier 3 support for complex customer environments, the full-time Senior Technical Support Engineer will independently troubleshoot escalated issues, perform root-cause analysis, and mentor junior engineers while working remotely.

Key responsibilities

• Troubleshoot and resolve escalated technical issues related to Vertica environments
• Conduct root-cause analysis to identify and address system bottlenecks
• Mentor junior engineers to enhance team effectiveness and knowledge sharing

Required qualifications

• Strong expertise in Linux distributions, including RHEL, CentOS, and Ubuntu
• Advanced knowledge of SQL and data warehousing concepts
• Solid understanding of Vertica's columnar architecture and performance tuning
• Familiarity with cloud environments and object storage technologies
• Prior hands-on experience supporting or working with Vertica is strongly preferred