Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Engineer.

Key Responsibilities:

• Act as primary point of contact for escalations and ensure timely, accurate solution of technical problems
• Monitor system performance, conduct root cause analyses and implement long term fixes
• Consult and interface with customers to manage, address and troubleshoot any LMS or HRIS concerns independently

Required Qualifications:

• Bachelor's degree or equivalent experience
• Proficient in JavaScript
• Proven track record in technical troubleshooting, particularly in SaaS or enterprise environments
• Experience with popular HRIS systems, preferred
• Familiarity with LMS platforms, preferred