Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to join their Global Customer Support team.

Key Responsibilities

• Lead client support and technical issue resolution for assigned strategic customers
• Research customer issues and create documentation to promote self-service
• Serve as a subject matter expert and communicate with cross-functional teams about technology issues

Required Qualifications

• Bachelor's degree in computer science or a related field, or equivalent experience (5+ years in Customer Support)
• Familiar with evidence-based troubleshooting practices
• Proficient in web service technologies (REST/JSON, XML/SOAP)
• Knowledgeable about networking (TCP/IP and DNS)
• Understanding of SaaS operation models and customer support