Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to handle complex support issues for global customers using various identity management products.

Key Responsibilities

• Assist with escalated customer engagements
• Investigate issues and queries using existing knowledge and test labs
• Manage customer expectations and communicate proactively

Required Qualifications

• At least 2 years of technical support experience with the company's products
• Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory
• Experience with Linux-based and Windows server OS management
• Knowledge of SAML/OAuth/OIDC and Lightweight Directory Access Protocol (LDAP)
• Familiarity with networking concepts, including Load Balancers, Firewalls, and IP/DNS