Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer (Elite).

Key Responsibilities

• Serve as dedicated engineers for premium customers, conducting troubleshooting sessions and regular communication
• Investigate and reproduce issues in a lab environment while managing customer expectations and ensuring SLAs are met
• Contribute to the knowledge base and support other engineers through knowledge sharing and onboarding

Required Qualifications

• Strong understanding of SaaS applications and their support
• Experience troubleshooting web-based applications and using HTTP tracing tools
• Knowledge of Single Sign-On (SAML, OAuth, OpenID & WS-FED) and Multi-Factor Authentication systems
• Familiarity with networking concepts, including Load Balancers and DNS
• Experience with Linux-based and Windows server OS management