Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Provide exceptional customer support by troubleshooting and resolving issues in cluster environments
• Contribute to global initiatives aimed at improving customer experience and operational efficiency
• Act as a primary contact for customer inquiries regarding Cloud Services and document interactions for future reference

Required Qualifications

• 5+ years of experience in a customer-facing technical support or solutions engineering role
• Proven experience with container technologies and orchestration platforms, such as Kubernetes and OpenShift
• Experience with configuration management and automation tools like Ansible and Terraform
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• Ability to work effectively in a geographically distributed team environment