Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer with expertise in OpenShift and Kubernetes.

Key Responsibilities

• Provide exceptional customer support by troubleshooting and resolving issues in cluster environments
• Contribute to global initiatives to enhance customer experience and improve operational efficiency through automation
• Document customer interactions and create knowledge articles to facilitate future incident resolution

Required Qualifications

• 5+ years of experience in a customer-facing technical support or solutions engineering role
• Proven experience with container technologies and orchestration platforms such as Kubernetes and OpenShift
• Experience with configuration management and automation tools like Ansible and Terraform
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• Ability to work effectively within a geographically distributed, global team