Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Staff, Technical Support Engineer.

Key Responsibilities

• Support the ARC team by troubleshooting customer issues on JUNOS based platforms
• Replicate customer environments and network problems in the lab for problem resolution
• Interface with internal teams on critical customer escalations and participate in knowledge creation initiatives

Required Qualifications

• Minimum Bachelor's or Master's degree in Electrical/Electronics/Computer/Telecommunication Engineering
• 15+ years of experience in IP Network Routing and/or Switching domain
• Proficiency in at least 2 networking technologies (e.g., Layer 2/Layer 3, MPLS)
• Knowledge of networking protocols and features
• Preferred certifications include JNCIE/CCIE