Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - Endpoint Management.

Key Responsibilities

• Serve as the escalation point for high-priority or complex technical issues
• Own and resolve critical incidents, ensuring effective solutions and timely communication
• Mentor and train other technical support engineers, sharing best practices and developing training materials

Required Qualifications

• 5+ years in a technical customer-facing role or a Bachelor's Degree in a related field with at least 4 years of experience
• At least 2 years in a senior or escalation role
• Advanced knowledge of operating systems (Windows, Linux, MacOS) and networking (TCP/IP, DNS, DHCP, VPN)
• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V)
• Knowledge of Endpoint Security and compliance standards such as GDPR and HIPAA