Senior Technical Support Engineer

Job Summary

A company is looking for a Sr. Technical Support Engineer (Remote).

Key Responsibilities

• Take ownership of customer issues, including troubleshooting, root cause identification, and resolution or escalation
• Serve as the point of contact for customer escalations, ensuring timely resolution of issues
• Document bugs and create troubleshooting documentation to support the knowledge base

Required Qualifications

• 3+ years of experience in customer support, technical support, or system administration
• Knowledge of Windows environments, including troubleshooting low-level operating systems and network issues
• Ability to learn new technologies quickly
• Experience in a fast-paced, technical environment
• Ability to work independently and as part of a team