Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Provide advanced troubleshooting and technical assistance for ProjectWise functionality and integrations
• Independently scope, design, and deliver solutions for complex technical issues
• Act as a point of escalation for complex challenges and influence defect prioritization with developers

Required Qualifications

• Bachelor's degree in information technology or a relevant technical discipline
• Deep knowledge of ProjectWise suite of products and experience in administration of engineering information/document management systems
• Familiarity with programming languages (e.g., .NET and C++) and experience interpreting log files
• Intermediate to advanced knowledge of relational databases (Microsoft SQL Server or Oracle) and networking
• Proven experience in technical support with exposure to global user interactions