Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to join their Customer Experience team.

Key Responsibilities

• Provide advanced troubleshooting and escalation support for complex customer-reported issues
• Collaborate with Engineering and Product teams to enhance customer experience and drive improvements
• Optimize support processes and mentor Technical Support Engineers

Required Qualifications

• 3+ years of experience in technical support or escalation engineering in a SaaS or IT environment
• Expert knowledge of managing macOS, Windows, or Linux systems
• Aptitude for writing PowerShell and/or Bash code
• Experience with support tooling such as Zendesk
• Familiarity with SQL queries, APIs, and configuration management tools