Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Serve as the highest level of technical escalation for critical customer issues
• Perform advanced troubleshooting and in-depth analysis of Halcyon Agents across Windows and Linux environments
• Partner with Engineering teams to diagnose, reproduce, and resolve complex technical challenges

Required Qualifications

• 7+ years of experience in technical customer support, systems engineering, or a similar role, preferably in cybersecurity, SaaS, or enterprise software
• Proven ability to configure Windows operating systems to capture crash dumps and perform preliminary dump-file analysis
• Deep technical expertise in troubleshooting complex issues across Windows, macOS, and Linux environments
• Strong experience with API integration, scripting (Python, PowerShell, or Bash), and data analysis
• Strong understanding of networking concepts, including firewalls, proxies, VPNs, and TCP/IP troubleshooting