Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images
• Collaborate with the Engineering team for escalated technical challenges
• Document issues and create Knowledge Base resources for future reference

Required Qualifications

• 5+ years of experience supporting enterprise customers
• 3+ years of experience with Linux, Docker, and Kubernetes
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
• Bachelor's degree in a STEM field or equivalent experience
• Familiarity with CI/CD practices and open-source technologies