Senior Technical Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jan 20, 2026

This job expires in: 29 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

Own, investigate, and resolve complex customer technical issues while collaborating with teams
Lead knowledge sharing through readiness programs and mentoring of peers
Engage with engineering teams to identify product defects and drive improvements

Required Qualifications

Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience, or 5+ years of equivalent experience
Ability to meet security screening requirements, including a Microsoft Cloud Background Check
3+ years of experience in a customer-facing support role with complex technical troubleshooting
Experience with Azure Cloud Technologies and Microsoft Server products
Familiarity with networking concepts and troubleshooting tools

COMPLETE JOB DESCRIPTION

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