Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to provide high-quality technical assistance and support to customers.

Key Responsibilities:

• Interact with customers to identify and resolve technical issues efficiently
• Act as Queue Manager during weekend shifts, ensuring effective case handling and triaging support requests
• Provide technical support across multiple products, managing phone support and alerts while collaborating with various teams

Required Qualifications:

• Minimum of 5 years of related experience with a Bachelor's degree or equivalent work experience
• Strong background in Linux, Unix, and Windows Enterprise Server OS
• Solid understanding of internet protocols, including HTTP, SSL, and IPv4/v6
• Experience with cloud-based platform services such as AWS, Azure, or Google Cloud Platform
• Familiarity with Java, web containers, and virtualization in an enterprise environment