Senior Technical Support Engineer
Job Summary
A company is looking for a Senior Technical Support Engineer.
Key Responsibilities
- Act as an advisor to customers, handling complex technical issues and creating knowledge base articles
- Perform complex product troubleshooting and collaborate with development teams to resolve incidents
- Implement readiness programs and contribute to product/process improvements through automation and feedback
Required Qualifications
- Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience, or 5+ years of experience without a degree
- Ability to meet security screening requirements, including citizenship verification
- Microsoft Technology Certifications are preferred
- Experience in Cybersecurity or technical consulting
- Familiarity with Linux, Mac, and Windows Operating Systems
COMPLETE JOB DESCRIPTION
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Company Overview
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