Senior Technical Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Feb 18, 2026

This job expires in: 28 days

Job Category: Engineering

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Bachelors

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

Lead complex customer issues and conduct meetings on short notice
Triage, troubleshoot, escalate, and resolve customer support tickets
Analyze logs and customer environments to identify root causes

Required Qualifications

BS/BA in Computer Science or related field preferred
Moderate understanding of web technologies and operating systems
Experience with cloud environments, preferably AWS/Azure
Ability to troubleshoot complex issues remotely
Understanding of KCS methodology

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