Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to manage complex support issues for its global customers.

Key Responsibilities

• Assist with escalated customer engagements
• Investigate issues and queries using existing knowledge and test labs
• Manage customer expectations and communicate proactively

Required Qualifications

• Technical proficiency with PingAM, PingDS, PingGateway, and PingIDM
• Experience with Linux-based and Windows server OS management
• Knowledge of SAML, OAuth, OIDC, and LDAP
• Understanding of networking concepts, including load balancers and firewalls
• Ability to troubleshoot web-based applications and experience with APIs