Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - LATAM.

Key Responsibilities

• Troubleshoot complex backend and frontend issues for enterprise customers
• Collaborate with Engineering, Product, and Security teams to identify root causes and implement solutions
• Enhance the product by debugging, prototyping, or creating small automation tools

Required Qualifications

• 5+ years in software engineering or technical support with strong coding experience
• Proficiency in Python, JavaScript, HTML, and CSS
• Experience with distributed systems, web security, and large-scale applications
• Familiarity with support systems, ticketing tools, or automation/scripting is a plus