Senior Technical Support Engineer

Job Summary

A company is looking for an IT Production Support Engineer.

Key Responsibilities:

• Lead a team of L2 support engineers, managing ticket workflow for optimal resolution times
• Act as a primary contact for major customer issues, ensuring effective communication and resolution
• Manage critical incidents and perform root cause analyses while collaborating across teams

Required Qualifications:

• Strong expertise in Tools & Scripting (Service Now, MySQL, Postman, GSuite)
• Proven experience leading and mentoring technical support teams
• Prior experience supporting Order to Cash business functions
• Familiarity with Salesforce, SAP, and Java environments preferred
• Solid technical background in troubleshooting complex issues