Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Serve as the final technical escalation point for Support, assisting teams with expert-level troubleshooting
• Triage and validate bugs, perform deep-dive investigations, and route issues to Engineering with complete context
• Collaborate with Product and customers to influence roadmap decisions and support complex technical issues

Required Qualifications

• 5-6 years in a technical, customer-facing role, with at least 2 years as an escalation point or senior technical leader
• Proven experience partnering with Engineering teams and supporting enterprise-scale customers
• Demonstrated success in owning complex problems in high-pressure scenarios
• Advanced debugging skills with REST APIs, GraphQL, and integration payloads
• Familiarity with cloud platforms and experience with programming languages such as Ruby, Python, or JavaScript is a plus