Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Serve as the primary subject matter expert, providing technical guidance and support to customers
• Collaborate with customers to troubleshoot and resolve complex technical issues
• Document knowledge and contribute to internal resources while mentoring junior team members

Required Qualifications

• 5+ years of experience in Kubernetes administration and troubleshooting
• Strong Linux/Unix fundamentals with experience in distributed, containerized environments
• Experience with at least one major public cloud provider (AWS, Azure, GCP)
• Experience in a SaaS or cloud-native environment
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field