Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Tier 3 Technical Support Engineer.

Key Responsibilities

• Provide advanced technical support within desired SLA while ensuring customer satisfaction
• Take ownership of customer issues and manage escalations through to resolution
• Evaluate root cause analysis to eliminate recurring customer issues and contribute to product improvements

Required Qualifications

• At least 6 years of technical support engineering experience
• Experience in mission-critical environments and with multi-tier applications
• Hands-on experience with Linux operating system
• BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is a plus
• Familiarity with SaaS and Cloud environments like GCP, Azure, AWS