Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to provide expert-level technical knowledge and support to the customer team.

Key Responsibilities

• Serve as the final internal technical escalation point for customer issues
• Triage bugs and issues reported by the Customer Team, resolving them or coordinating with engineering
• Identify and own process and knowledge gaps related to the Customer Team's escalation process

Required Qualifications

• 5-6 years in a customer-facing role, with at least two years as an escalation point
• Experience working cross-functionally with engineering teams
• Demonstrated ability to learn complex technologies and software quickly
• Some coding/data skills, with an understanding of REST APIs
• Willingness to engage actively in an early-stage company environment