Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to oversee and coordinate technical support operations.

Key Responsibilities

• Handle and resolve complex technical issues escalated by the support team or customers
• Collaborate with cross-functional teams to identify areas for process improvement within the technical support function
• Support AWS cloud-based application troubleshooting and assist with SSO configurations and user onboarding activities

Required Qualifications

• Bachelor's degree or foreign equivalent required, or three years of progressive experience in lieu of education
• At least 6+ years of experience in Information Technology
• Experience with AWS cloud environments and cloud-based application support
• Familiarity with SOC 2 and ISO 27001 compliance requirements
• Strong knowledge of computer systems, networks, software applications, and hardware components