Senior Technical Support Engineer

Job Summary

A company is looking for a Sr. Technical Support Engineer, Software and IT Systems.

Key Responsibilities

• Provide high-level technical support and manage support tickets for internal and external clients
• Collaborate with development teams to relay software bugs and recommend product improvements
• Assist in the administration and monitoring of Azure cloud services and support identity and access management tasks

Required Qualifications, Training, and Education

• Over 5 years of experience in internal and client-facing support roles, with exposure to IT infrastructure or cloud administration
• Deep knowledge of SQL and experience in writing and debugging complex queries
• Hands-on experience with Azure cloud services in a support or administration capacity
• Experience with identity and access management across cloud platforms
• Familiarity with data quality, data lineage, and data validation tools, with advanced skills in MS Excel