Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - Elite.

Key Responsibilities:

• Interact with customers to identify and resolve technical issues efficiently
• Take end-to-end ownership of customer issues, ensuring timely resolution and communication
• Collaborate with cross-functional teams to document bugs and improve support processes

Required Qualifications:

• Technical degree preferred in Computer Engineering, CIS, MIS, or CS
• Minimum of 8 years of related experience or equivalent experience
• Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
• Experience with Linux administration, virtualization, and cloud-based platforms
• Familiarity with DevOps deployments, including Docker and Kubernetes