Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support & Enablement Engineer, Edtech.

Key Responsibilities

• Provide technical support and case ownership for schools and VAR partners
• Assist with deployments and ensure successful product adoption
• Support VAR partners with technical guidance and improve their capabilities

Required Qualifications

• Experience in customer-facing technical support or IT support
• Strong understanding of networking fundamentals and troubleshooting
• Hands-on experience with Active Directory and Windows Server environments
• Familiarity with firewall and network configuration
• Experience supporting various operating systems like ChromeOS, Android, iPadOS, and macOS