Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Provide timely resolutions to technical issues for customers
• Investigate and troubleshoot technical issues using available tools
• Collaborate with engineering and account management teams to enhance customer support

Required Qualifications

• BS or MS degree in Computer Science, Computer Networking, or related field
• 3+ years of experience in a Storage, Networking, and/or Virtualization environment
• Strong understanding of Linux and experience with Linux debugging utilities
• Familiarity with remote file access protocols such as NFS and SMB
• Experience with storage-related concepts including virtualization and data protection