Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer on a Weekend Shift.

Key Responsibilities

• Serve as the final technical escalation point for Support, assisting teams with expert-level troubleshooting
• Identify, build, and maintain scalable escalation pathways from Customer Product Engineering
• Collaborate with Product as the voice of the customer, influencing roadmap decisions through escalations

Required Qualifications

• 5-10 years in a technical, customer-facing role, with at least 2 years as an escalation point or senior technical leader
• Proven experience partnering directly with Engineering teams
• Demonstrated success supporting enterprise-scale customers across multiple industries
• Track record of owning complex problems end-to-end, especially in high-pressure scenarios
• Willingness to work 3 days during the workweek and 2 days on the weekend