Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer for a weekend shift.

Key Responsibilities

• Serve as the final technical escalation point for Support, facilitating expert-level troubleshooting
• Identify and maintain scalable escalation pathways and improve internal triage processes
• Collaborate with Product and Engineering teams to influence roadmap decisions and support customer needs

Required Qualifications

• Willingness to work 3 weekdays and 2 weekend days
• 5-10 years in a technical, customer-facing role, with at least 2 years as a senior technical leader
• Experience partnering with Engineering teams to bridge customer-facing and R&D functions
• Proven track record of supporting enterprise-scale customers across various industries
• Ability to own complex problems end-to-end in high-pressure situations